Refund & Shipping Policy
Last reviewed September 23, 2026
If you are not approved
You are not charged for treatment unless a licensed clinician approves it. If you are not approved, nothing is charged for treatment and nothing ships.
After treatment is dispensed
Because prescription products cannot be resold, dispensed prescriptions are generally not eligible for return or refund, except where required by law or if an order arrives damaged or incorrect.
Shipping
Approved prescriptions are shipped by a licensed U.S. partner pharmacy in discreet packaging to the address you provide. Delivery times depend on the carrier and your location.
Cancelling a plan
You may cancel a recurring plan before your next renewal by contacting support@getkeenhealth.com.
Contact
Questions can be sent to support@getkeenhealth.com, by phone at +1 843 492 3311, or by mail to Keen Health LLC, 6650 Rivers Ave, Suite 100, Charleston, SC 29406.